Exchange 2013 EAC shows  "error Sorry, your request couldn't be completed. Try deleting the cookies from your browser, and then sign in again. If the problem continues, contact your helpdesk."

Hi,

My Exchange 2013 Hybrid environment is at CU5 level. Multiple administrators have started experiencing the error message

"error
Sorry, your request couldn't be completed. Try deleting the cookies from your browser, and then sign in again. If the problem continues, contact your helpdesk."

It only started two weeks ago and did not coincide with any infrastructure changes. The message occurs when clicking anything on the EAC GUI and it eventually allows you to perform the operation but only after the message pops up a few times.

I have tried clearing the browser cookies, history, etc. Note that using the Office 365 EAC does not yield the same messages and it only happens in IE (IE 11).

Thanks.

February 12th, 2015 11:16pm

Hi,

From your description, please make sure that the "Require SSL" is checked in IIS Manager -> Sites -> Exchange Back End -> ECP -> SSL Settings.

What's more, ensure that EAC site is added to the Compatibility Mode.

Hope this can be helpful to you.

Best regards,

Free Windows Admin Tool Kit Click here and download it now
February 15th, 2015 10:10pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics